First impressions matter for a business, and often that first impression is given when someone calls in. How your phone is answered, including the tone, professionalism, and helpfulness of the person answering, all factor into how someone views your company. One way that businesses overcome these problems is to compare virtual receptionist pricing and have an expert receptionist answer their phone line.
For those using virtual office services for an office that’s run remotely, having a virtual receptionist can make a world of difference in how callers perceive your business.
If you’re trying to handle calls yourself this can cause a few issues for the perception of your company and your own growth:
- Callers may think that if the “boss” is answering the phone, the company must be small.
- Having your cell phone as the company’s phone number can make a business look less legitimate.
- If you have to constantly stop what you’re doing to answer your business calls, you have less time to run your business.
This instantly creates a professional image for a business, which can result in more clients trusting your company to do business with.
If you’re a small and growing business, using a virtual receptionist with your virtual office can save you in the ball park of $30,000 per year, which is the median annual salary of a receptionist, according to the U.S. Bureau of Labor Statistics.
So, how do you find the best virtual receptionist pricing that’s going to be budget-friendly and give you the phone reception services you need?
Considerations When Reviewing Virtual Receptionist Costs
Virtual receptionist pricing is not going to be the same everywhere you go, so you want to evaluate several considerations. You’re looking for a combination of price and quality, since your receptionist is the initial impression that many will have about your company.
Here are things to consider.
Package or Per Minute/Call Pricing?
Some virtual receptionist pricing will be included in with virtual office services for a flat package rate, like we do here at Tysons Office Suites. While other pricing will be charged either per minute or per call.
With flat rate package pricing, you know exactly what you’re going to pay each month for virtual receptionist services and there aren’t any surprises. This type of pricing is more affordable for most small businesses.
Being charged by the call or by the minute can lead to high and unexpected costs month to month. If you have a caller who is “a talker” and keeps the receptionist on the line for a while, that one call can be rather expensive if you’re paying for services by the minute.
With this type of virtual receptionist pricing, you have much less control over what you’ll pay for services, because you can’t always anticipate who will be calling your company or how long they’ll be speaking with a receptionist.
Where is the Receptionist Located?
When you sign up for virtual receptionist services, you want the person answering the phone to be easy to understand and relatable to the caller.
A caller believes they are speaking with your team when they call your number. If a caller starts discussing a common event in your area and finds out the person that they’re speaking has no idea what they’re talking about or is from another country entirely, it can immediately change their impression of your company. They realize they’re not really speaking with your business at all.
Working with a virtual receptionist service that is local to your area or region can benefit your business because of the familiarity with the area and their ability to relate in that way to the caller.
Other Services Offered by the Same Place
Virtual business owners often use different services to run their companies from home. These include a virtual address, virtual mailbox services, and rentable office and conference room space.
If you’re getting your virtual receptionist services from one company and then buying virtual mailbox and address services from another, you can end up paying more. Plus, you have two service vendors to deal with rather than just one.
It’s often more cost effective to find a place where you can get a complete virtual office package in one. This type of arrangement, where your virtual address, mail handling, receptionist, and room rental are in the same place offers several tangible benefits. These include:
- You enjoy lower pricing by bundling services.
- Your virtual receptionist is located at the same place you can rent office/meeting space.
- You have cohesive virtual company because your business address and live receptionist are located in the same place.
Find Professional & Friendly Virtual Receptionist Services at Great Prices
Tysons Office Suites has multiple services, including professional and friendly virtual receptionists, that can help you run your virtual business more effectively.
Contact us today to ask about our virtual receptionist pricing. Call 703-288-4001 or request a quote online.